November 10, 2023

At this time, Akumin has safely restored the majority of our systems. All of our locations have resumed patient care and are now able to schedule patient appointments. Patients who wish to reschedule an appointment or schedule a new appointment should contact their preferred location directly. Contact information by location can be found on our locations page.

We will continue to provide additional updates on this website as they become available.

1. Can I come in for my appointment? Who should I contact to schedule my appointment?
   Patients who wish to reschedule an appointment or schedule a new appointment should contact their preferred location directly. Contact information by location can be found on our locations page. At this time, all of our locations are operational and accepting appointments.
2. When will I be able to come in to receive care?
   At this time, all of our locations are operational and accepting appointments.
3. Can I retrieve past imaging and radiology results? What about my medical records?
   At this time, you can retrieve most past imaging and radiology results. Since our systems are being restored with differing timelines, a limited amount of past imaging may still be currently unavailable. If you need access to certain imaging results from prior years, please contact the specific location you visited. Contact information by location can be found on our locations page.
4. Who can I contact with additional questions or concerns?
   If you have immediate medical concerns, please contact your healthcare provider directly. For all other inquiries, please submit a contact us form.
5. Was my information accessed?
   Based on the investigation to date, it appears likely that the attacker accessed files containing personal data, including Protected Health Information. We are working to confirm the full scope of the incident. We will notify potentially affected third parties and individuals in accordance with legal obligations. Investigations of this nature take time, and we appreciate your continued patience.
6. If I had an imaging appointment in the days immediately preceding the incident and have not yet received initial results, when should I expect to receive them?
   If your appointment took place in the days immediately preceding the incident and you have not yet received your results, please know that our radiologists and radiology partners are working diligently to read scans and submit results as quickly as possible. Your results will be shared with you as soon as they are available. If you have additional questions, please contact the specific location you visited. Contact information by location can be found on our locations page.