By accessing our patient portal, you will always have the most relevant and up-to-date information about your health care whenever you need it. Log in securely, 24 hours a day, seven days a week to access your health care information, medical records, radiology images, and notes from your clinic visits.
We’ve compiled a list of the most common types of questions we receive from our customers relating to their exams and procedures. If we haven’t covered your particular question on this FAQ page, you’re welcome to contact us directly for additional assistance.
Each center has its own operating hours that can be found on the center's listing page at akumin.com. The majority of our centers are open from 8:00 am to 5:00 pm Monday to Friday with a number of locations also offering extended early morning, evening, and weekend appointments.
Booking your imaging appointment is easy. You can call the center of your choice directly using the phone number on the center’s location page on our website. Alternatively, you can complete our online booking form and an Akumin representative will call you back to confirm the appointment time and details.
From time to time throughout the day we may experience a surge in call volume that often results in longer on-hold wait times. If you are in a hurry, you can complete our online booking form and an Akumin representative will call you back to confirm the appointment time and details.
Our centers offer extended hours, including early mornings, evenings and weekends. In many cases, we can schedule you for the same day you call for an appointment. Our goal is to schedule your appointment at the best possible time for you.
If you are unable to keep your appointment, please call your local center and your physician will be notified and your examination rescheduled. If transportation is an issue, the center can help make arrangements for you.
Prior to your exam, you will receive instructions on how to prepare for it. For specific information on what happens during your exam and what you can expect from the process please visit our procedure preparation page. You can contribute a great deal to the quality and success of your imaging study by learning about the process beforehand.
Wear comfortable, metal-free clothing (i.e. sweatpants, T-shirt, shorts, metal-free bra, etc.) do not wear leggings if undergoing an MRI as they sometimes contain metal particles. It may be necessary for you to change into our patient gowns or scrubs depending on the area being scanned.
Some procedures require a driver for your safety (i.e. if sedation or anesthetic are administered). When the appointment is made, you will be told if a driver is needed. Due to the current COVID-19 restrictions, the person driving you to or from the center cannot accompany you into the facility.
Due to the current COVID-19 restrictions, patients cannot be accompanied within the center by another person unless the patient is a minor or has disabilities that require assistance. If someone is driving you to your appointment they will need to wait outside. Please call ahead to the center if you have questions about this policy.
Akumin offers 9 types of procedures and over 49 different exams. Our procedures include MRI, CT, PET/CT, X-Ray, Ultrasound, Nuclear Medicine, DEXA, Biopsy and Mammography. Visit our procedures page to learn more.
Akumin offers both Open MRI and Upright MRI machines in addition to more traditional MRI. Both types create a more pleasant experience for young patients or those who are anxious, claustrophobic, obese, or just need more room.
Situations and conditions that may affect your safety should be discussed with your doctor prior to having an MRI. Be sure to immediately notify a member of our staff if you have any of the following: Metal in your body, implanted medical or electronic devices, pregnancy, tattoos and piercings, kidney or liver disease.
A radiologist will look at and interpret your scans. He or she will then write up and send a radiology report detailing the results to your doctor, who will then share the main findings with you and talk to you about your next steps.
Results are available as soon as completed. The radiologist interprets each examination and dictates a report. The report is transcribed and sent to your referring physician’s office as soon as it is completed. Please contact your physician directly for information about your results.
Akumin offers an online portal for patients to view their results online 24/7. Please select the Patient's tab at akumin.com to access the portal. Not all locations currently offer online results. Please visit the Patient Portal to see if your region is listed.
We send your films or CD to your physician, who can provide them to you upon request. If you need an additional copy, there may be a nominal charge. Please use this online form to contact our Medical Records Department for information.
We currently accept all major credit cards, debit cards, Letter of Protection (LOP), Personal Injury, Workers Comp, and all insurances. For patients experiencing a demonstrated financial hardship, we can offer cash discounts and payment plans.
Akumin requires all patients keep an active credit card on file with us so as to streamline our billing and payment system and to provide a seamless, convenient way for patients to pay their bills. We will bill your insurance company and upon their determination of benefits, we will either credit or charge your credit card when they inform us of the remaining patient responsibility. Visit this page to read the policy in full.
If you do not have medical insurance and/or you are concerned about paying for your procedure, call the clinic number of the location you want to schedule your appointment at. We'll give you an estimate and work with you in setting up a payment plan.
Fill out an online inquiry on our 'contact us' page. Note: Please indicate the type of exam requested by your physician so that an accurate price may be provided.
We participate in most insurance plans, managed care programs, and accept workers compensation, PIP, and Letters of Protection. If you need help paying out-of-pocket costs, we offer cash discounts and payment plans for patients experiencing a demonstrated financial hardship.
Some plans do require pre-authorization before you receive healthcare services. Check with your insurance company to determine if this is necessary as you could be responsible for all charges if proper authorization or referrals are not obtained. Your insurance company can also answer any questions you may have about what is covered on your plan.
As women, our health can change constantly; from pregnancy, to menopause and age related bone loss. These changes usually require specific tests and a more detailed explanation of the findings and desired follow-ups. Our women’s only centers allow us to focus on conducting these exams and providing information to the patient in a stress-free and relaxed environment.
With screening mammography, patients receive either a “normal lay letter”, which communicates benign findings, or a “recall lay letter” informing them of a potential abnormality requiring additional evaluation.
Akumin continues to monitor new information about COVID-19, and we are adapting our care practices to reflect the latest recommendations from the Centers for Disease Control (“CDC”), Department of Health (“DOH”), and other overseeing regulatory bodies that impact our business. To find the latest updates and view the steps we are taking to ensure we maintain a healthy environment for all, please visit our dedicated COVID-19 resources section.
Patients are encouraged to check our website prior to their appointment to confirm current facility status and scheduling. We want to assure our patients that we value their safety and are observing heightened precautions throughout this time.
Subject to local public health orders intended to fight the novel coronavirus, some Akumin patients with scheduled screening studies may experience a deferral of their studies. Patients are encouraged to contact their Akumin center to confirm their appointment. We will respect and accommodate any patient’s request to defer their imaging procedures to a later date, particularly as it relates to any non-urgent imaging service.
Akumin continues to follow CDC and state and local health department guidelines relating to infectious disease protocols. In high transmission areas, we may pre-screen individuals entering our facilities, limit the number of individuals in our clinics and apply other protocols to protect patients, personnel and the broader community.
In our efforts to protect the community amidst the growing health concerns of the COVID-19 pandemic, we have implemented a screening process for patients when booking their imaging appointment. The screening interview questions will be used to make medically appropriate decisions regarding imaging services locations and urgency.
Akumin has updated some of its processes to reduce the further spread of the coronavirus and to help keep our patients safe. To help you prepare for your appointment, please keep the following in mind. Patients should try to arrive 15 minutes prior to their appointment time to answer pre-screening questions. All patients must wear a mask. Patients must enter the facility alone unless they are a minor or have a disability that requires assistance. Patients must wash their hands (or use sanitizer) before and after leaving exam rooms and center buildings.
Akumin is accredited by both The American College of Radiology (ACR) and The Centers for Medicare and Medicaid Services (CMS). This accreditation assures patients that their prescribed imaging test will meet the highest level of imaging quality and radiation safety. Visit our accreditation page to learn more.
Akumin works with a team of over 135 subspecialty and multi-specialty radiologists. This allows us to offer a level of diagnostic capabilities and medical knowledge that may not be available at independent imaging centers.
For a prompt response to any inquiries to our business we recommend you complete the Contact Us form. This form will allow you to reach the following departments: Billing, Insurance, Exam Related, Medical Records, Customer Service, Investor Relations, and Careers.
Akumin is always looking for talented people to join its team. To learn more about working with us and to view open positions and/or to submit your resume, please visit the Careers Section on the Akumin website.
You can visit Akumin's Newsroom for the latest updates and press releases. Members of the media interested in speaking with Akumin are asked to contact the communications department at firstname.lastname@example.org in advance of any interview opportunities.
Akumin is proud to offer exceptional imaging and diagnostic services for patients from the Caribbean/Bahamas. Our International Patient Program facilitates and coordinates visits to our South Florida locations, providing access to the highest quality of care without the worry of dealing with administrative details.
At Akumin, we're committed to making our products and services accessible to everyone, including people with disabilities. We follow the Web Content Accessibility Guidelines (WCAG) and use the Accessible Rich Internet Applications (ARIA) specification. If you are unable to access any part of the Akumin website, kindly email us directly at email@example.com or call us toll-free at 855-332-2390.