Healthcare at your fingertips
By accessing our patient portal, you will always have the most relevant and up-to-date information about your health care whenever you need it. Log in securely, 24 hours a day, seven days a week to access your health care information, medical records, radiology images, and notes from your clinic visits.
We’re here to help you find the answers you need
We’ve compiled a list of the most common types of questions we receive from our customers relating to their exams and procedures. If we haven’t covered your particular question on this FAQ page, you’re welcome to contact us directly for additional assistance.
What are your operating hours?
Each center has its own operating hours that can be found on the center's listing page at akumin.com. The majority of our centers are open from 8:00 am to 5:00 pm Monday to Friday with a number of locations also offering extended early morning, evening, and weekend appointments.
How do I book an appointment?
Booking your imaging appointment is easy. You can call the center of your choice directly using the phone number on the center’s location page on our website. Alternatively, you can complete our online booking form and an Akumin representative will call you back to confirm the appointment time and details.
What if I am unable to keep my appointment?
If you are unable to keep your appointment, please call your local center at least 24-hours in advance to avoid being charged a late cancellation/rescheduling fee. Your physician will be notified and your examination rescheduled. If transportation is an issue, the center may be able to help make arrangements for you.
Is there a no show / late cancellation fee?
If you need to cancel or reschedule, you need to notify us at least 24 hours prior to your appointment. If you fail to notify us and we are unable to fill your time slot you may be charged a $50 fee.
How do I prepare for my exam?
Prior to your exam, you will receive instructions on how to prepare for it. For specific information on what happens during your exam and what you can expect from the process please visit our exam preparation page
. You can contribute a great deal to the quality and success of your imaging study by learning about the process beforehand.
What could disqualify me from having an MRI scan?
Situations and conditions that may affect your safety should be discussed with your doctor prior to having an MRI. Be sure to immediately notify a member of our staff if you have any of the following: Metal in your body, implanted medical or electronic devices, pregnancy, tattoos and piercings, kidney or liver disease, hair extensions, or wigs.
What type of clothing should I wear for my exam?
Wear comfortable, metal-free clothing (i.e. sweatpants, T-shirt, shorts, metal-free bra, etc.) do not wear leggings if undergoing an MRI as they sometimes contain metal particles. It may be necessary for you to change into our patient gowns or scrubs depending on the area being scanned.
Will I need a driver?
Some procedures require a driver for your safety (i.e. if sedation or anesthetic are administered). When the appointment is made, you will be told if a driver is needed.
What do I need to bring for my exam?
To avoid delays or the postponement of your exam, please remember to bring your complete insurance information including all insurance cards, a valid photo ID, as well as your physician's referral.
- For workers compensation claims, bring your claim number, date of injury, and all pertinent workers compensation information with you to your visit.
- For PIP/auto accident claims, bring your claim number, date of injury, auto insurance card, adjustors information, and all pertinent PIP/auto information with you to your visit.
Do you offer onsite parking?
Most Akumin centers offer complimentary onsite parking directly in front of their centers or within a short walking distance.
Who interprets the results of my scans?
A radiologist will look at and interpret your scans. He or she will then write up and send a radiology report detailing the results to your doctor, who will then share the main findings with you and talk to you about your next steps.
When will the results of my examination be available?
Results are available as soon as completed. The radiologist interprets each examination and dictates a report. The report is transcribed and sent to your referring physician’s office as soon as it is completed. Please contact your physician directly for information about your results.
How will I get my results of my exam?
Your referring physician will have a report from our radiologist usually within 24 hours of the completion of your scan unless requested sooner by your physician.
Can I view my results online?
Akumin offers an online portal for patients to view their results online 24/7. Please select the Patient's tab at akumin.com to access the portal. Not all locations currently offer online results. Please visit the Patient Portal
to see if your region is listed.
May I get a copy of my films?
We send your films or CD to your physician, who can provide them to you upon request. If you need an additional copy, there may be a nominal charge. Please use this online form
to contact our Medical Records Department for information.
Billing & Payment›
What forms of payment does Akumin accept?
We currently accept all major credit cards, debit cards, Letter of Protection (LOP), Personal Injury, Workers Comp, and all insurances. For patients experiencing a demonstrated financial hardship, we can offer cash discounts and payment plans.
Why do I need to provide a credit card to be kept on file?
Akumin requires all patients keep an active credit card on file with us so as to streamline our billing and payment system and to provide a seamless, convenient way for patients to pay their bills. We will bill your insurance company and upon their determination of benefits, we will either credit or charge your credit card when they inform us of the remaining patient responsibility. Visit this page
to read the policy in full.
I don't have medical insurance. Can I get a price quotation on my procedure?
If you do not have medical insurance and/or you are concerned about paying for your procedure, call the clinic number of the location you want to schedule your appointment at. We'll give you an estimate and work with you in setting up a payment plan.
Fill out an online inquiry on our 'contact us' page.
Note: Please indicate the type of exam requested by your physician so that an accurate price may be provided.
What insurances do you accept?
We participate in most insurance plans, managed care programs, and accept workers compensation, PIP, and Letters of Protection. If you need help paying out-of-pocket costs, we offer cash discounts and payment plans for patients experiencing a demonstrated financial hardship.
Do I need pre-authorization from my health care policy or plan?
Some plans do require pre-authorization before you receive healthcare services. Check with your insurance company to determine if this is necessary as you could be responsible for all charges if proper authorization or referrals are not obtained. Your insurance company can also answer any questions you may have about what is covered on your plan.
Why is it a women's only center?
As women, our health can change constantly; from pregnancy, to menopause and age related bone loss. These changes usually require specific tests and a more detailed explanation of the findings and desired follow-ups. Our women’s only centers allow us to focus on conducting these exams and providing information to the patient in a stress-free and relaxed environment.
Will I receive a “lay letter report”?
With screening mammography, patients receive either a “normal lay letter”, which communicates benign findings, or a “recall lay letter” informing them of a potential abnormality requiring additional evaluation.
What should I expect at a radiation therapy consultation?
During your consultation, you will meet with a radiation oncologist who will review your medical history, perform a physical exam, and discuss treatment options with you. Possible side effects and risks of radiation therapy are also explained.
How do I know if radiation therapy is right for me?
Your radiation oncologist will evaluate your individual case to determine if radiation therapy is a suitable treatment option. Factors considered include cancer type, cancer stage, and your general health and medical history.
How many radiation therapy sessions will I need?
The number of radiotherapy sessions needed will depend on the type of cancer, the stage of the cancer, and the amount of radiation needed. A radiation oncologist will create an individual treatment plan outlining the number of sessions and duration of treatment required.
Is radiation therapy harmful?
Radiotherapy itself is painless. Some patients may experience discomfort or pain during application and placement of the treatment. Your radiation oncologist will try to minimize any discomfort or pain you experience during treatment.
As a patient, how can I prepare for radiation therapy?
Your oncologist specializing in radiation treatment will give you precise guidelines on preparing for your therapy sessions. These guidelines may consist of recommendations like refraining from certain foods or medicines, wearing loose clothing, and scheduling the appointments at a convenient time for you. It is essential to carefully adhere to these instructions to guarantee the most favorable outcome.
What is CyberKnife®? How is it different from conventional radiation therapy?
is a type of radiation therapy that uses advanced technology to deliver high doses of radiation with great precision, It can target and destroy cancerous tissue while sparing healthy tissue. Unlike traditional radiation therapy, CyberKnife® uses real-time imaging and motion tracking to match the patient's body movements to deliver treatment, minimizing the risk of damaging healthy tissue.
Have additional COVID-19 safety measures have been implemented?
Akumin continues to follow CDC and state and local health department guidelines relating to infectious disease protocols. In high transmission areas, we may pre-screen individuals entering our facilities, limit the number of individuals in our clinics and apply other protocols to protect patients, personnel and the broader community.
What are the COVID-19 guidelines for center visits?
Akumin has updated some of its processes to reduce the further spread of the coronavirus and to help keep our patients safe. To help you prepare for your appointment, please keep the following in mind. Patients should try to arrive 15 minutes prior to their appointment time to answer pre-screening questions. All patients are encouraged to wear a mask. Patients must wash their hands (or use sanitizer) before and after leaving exam rooms and center buildings.
Are Akumin's centers accredited?
Akumin and its subsidiaries are accredited by The American College of Radiology (ACR), The Centers for Medicare and Medicaid Services (CMS), and The Joint Commission. This accreditation assures patients that their prescribed test or treatment will meet the highest level of imaging quality and radiation safety. Visit our accreditation page
to learn more.
How can I apply to work at Akumin?
Akumin is always looking for talented people to join its team. To learn more about working with us and to view open positions and/or to submit your resume, please visit the Careers Section
on the Akumin website.
Does Akumin have bilingual staff?
Akumin has bilingual (Spanish speaking) staff at many of its centers and within the scheduling department. Please contact your local center to confirm if they have bilingual team members on staff.
Does Akumin accept international patients?
Akumin is proud to offer exceptional imaging and diagnostic services for patients from the Caribbean/Bahamas. Our International Patient Program
facilitates and coordinates visits to our South Florida locations, providing access to the highest quality of care without the worry of dealing with administrative details.
Is the Akumin website accessible to people with disabilities?
At Akumin, we're committed to making our products and services accessible to everyone, including people with disabilities. We follow the Web Content Accessibility Guidelines (WCAG) and use the Accessible Rich Internet Applications (ARIA) specification. If you are unable to access any part of the Akumin website, kindly email us directly at firstname.lastname@example.org or call us toll-free at 855-332-2390.