We’ve compiled a list of the most common types of questions we receive from our customers relating to their exams and procedures. If we haven’t covered your particular question on this FAQ page, you’re welcome to contact us directly for additional assistance.
We’re here to help you find the answers you need
What are your operating hours?
Each center has its own operating hours that can be found on the center's listing page at akumin.com. The majority of our centers are open from 8:00 am to 5:00 pm Monday to Friday with a number of locations also offering extended early morning, evening, and weekend appointments.
How do I book an appointment?
Booking your imaging appointment is easy. You can call the center of your choice directly using the phone number on the center’s location page on our website. Alternatively, you can complete our online booking form and an Akumin representative will call you back to confirm the appointment time and details.
If the phones are busy, is there another way to schedule my appointment?
From time to time throughout the day we may experience a surge in call volume that often results in longer on-hold wait times. If you are in a hurry, you can complete our online booking form and an Akumin representative will call you back to confirm the appointment time and details.
How soon can I book an appointment? Can I fit my appointment into my work schedule?
Our centers offer extended hours, including early mornings, evenings and weekends. In many cases, we can schedule you for the same day you call for an appointment. Our goal is to schedule your appointment at the best possible time for you.
What if I am unable to keep my appointment?
If you are unable to keep your appointment, please call your local center and your physician will be notified and your examination rescheduled. If transportation is an issue, the center can help make arrangements for you.
How do I prepare for my exam?
Prior to your exam, you will receive instructions on how to prepare for it. For specific information on what happens during your exam and what you can expect from the process please visit our procedure preparation page. You can contribute a great deal to the quality and success of your imaging study by learning about the process beforehand.
What type of clothing should I wear for my exam?
Wear comfortable, metal-free clothing (i.e. sweatpants, T-shirt, shorts, metal-free bra, etc.) do not wear leggings if undergoing an MRI as they sometimes contain metal particles. It may be necessary for you to change into our patient gowns or scrubs depending on the area being scanned.
Do you provide lockers for personal belongings?
Secure lockers will be provided for your clothing and purse. We advise patients to leave all jewelry and valuables at home.
Will I need a driver?
Some procedures require a driver for your safety (i.e. if sedation or anesthetic are administered). When the appointment is made, you will be told if a driver is needed. Due to the current COVID-19 restrictions, the person driving you to or from the center cannot accompany you into the facility.
Can someone accompany me to my appointment?
Due to the current COVID-19 restrictions, patients cannot be accompanied within the center by another person unless the patient is a minor or has disabilities that require assistance. If someone is driving you to your appointment they will need to wait outside. Please call ahead to the center if you have questions about this policy.
What do I need to bring for my exam?
To avoid delays or the postponement of your exam, please remember to bring your complete insurance information including all insurance cards, a valid photo ID, as well as your physician's referral.
- For workers compensation claims, bring your claim number, date of injury, and all pertinent workers compensation information with you to your visit.
- For PIP/auto accident claims, bring your claim number, date of injury, auto insurance card, adjustors information, and all pertinent PIP/auto information with you to your visit.
Do you offer onsite parking?
Most Akumin centers offer complimentary onsite parking directly in front of their centers or within a short walking distance.
Are your centers wheelchair accessible?
Akumin centers are wheelchair accessible and many offer disabled parking spots directly in front of the center.
Why do I need to be at the center at least 15 minutes before my exam time?
We ask that you arrive 15 minutes prior to your exam time so that you may be checked in for your visit.
What if I still have questions prior to my exam?
There will be time for a qualified technologist to answer all your questions before the exam begins. We invite you to call your local center with any immediate questions or concerns.
What types of services does Akumin provide?
Akumin offers 9 types of procedures and over 49 different exams. Our procedures include MRI, CT, PET/CT, X-Ray, Ultrasound, Nuclear Medicine, DEXA, Biopsy and Mammography. Visit our procedures page to learn more.
Where can I find a list of exams that are performed at Akumin centers?
Akumin performs over 49 types of imaging exams at its centers. For a full list and a brief description of each procedure, please visit this page.
Do you offer Open MRI or Upright Open MRI?
Akumin offers both Open MRI and Upright MRI machines in addition to more traditional MRI. Both types create a more pleasant experience for young patients or those who are anxious, claustrophobic, obese, or just need more room.
What could disqualify me from having an MRI scan?
Situations and conditions that may affect your safety should be discussed with your doctor prior to having an MRI. Be sure to immediately notify a member of our staff if you have any of the following: Metal in your body, implanted medical or electronic devices, pregnancy, tattoos and piercings, kidney or liver disease, hair extensions, or wigs.
Who interprets the results of my scans?
A radiologist will look at and interpret your scans. He or she will then write up and send a radiology report detailing the results to your doctor, who will then share the main findings with you and talk to you about your next steps.
When will the results of my examination be available?
Results are available as soon as completed. The radiologist interprets each examination and dictates a report. The report is transcribed and sent to your referring physician’s office as soon as it is completed. Please contact your physician directly for information about your results.
How will I get my results of my exam?
Your referring physician will have a report from our radiologist usually within 24 hours of the completion of your scan unless requested sooner by your physician.
Can I view my results online?
Akumin offers an online portal for patients to view their results online 24/7. Please select the Patient's tab at akumin.com to access the portal. Not all locations currently offer online results. Please visit the Patient Portal to see if your region is listed.
May I get a copy of my films?
We send your films or CD to your physician, who can provide them to you upon request. If you need an additional copy, there may be a nominal charge. Please use this online form to contact our Medical Records Department for information.
How long are my records kept on file?
We maintain the films and reports from your exam(s) in accordance with state laws (in most cases, for a minimum of five to seven years).
Are my records available for comparison at all Akumin locations?
Yes, all patient history (including exams, films, and case notes) is available and can be requested at any Akumin location.
Billing & Payment
What forms of payment does Akumin accept?
We currently accept all major credit cards, debit cards, Letter of Protection (LOP), Personal Injury, Workers Comp, and all insurances. For patients experiencing a demonstrated financial hardship, we can offer cash discounts and payment plans.
Why do I need to provide a credit card to be kept on file?
Akumin requires all patients keep an active credit card on file with us so as to streamline our billing and payment system and to provide a seamless, convenient way for patients to pay their bills. We will bill your insurance company and upon their determination of benefits, we will either credit or charge your credit card when they inform us of the remaining patient responsibility. Visit this page to read the policy in full.
I have a question about my statement who do I contact for information?
For any questions regarding your statement, including your Explanation of Benefits (EOB), please contact our Billing Department via our online contact form, they will be happy to assist you.
I don't have medical insurance. Can I get a price quotation on my procedure?
If you do not have medical insurance and/or you are concerned about paying for your procedure, call the clinic number of the location you want to schedule your appointment at. We'll give you an estimate and work with you in setting up a payment plan.
Fill out an online inquiry on our 'contact us' page.
Note: Please indicate the type of exam requested by your physician so that an accurate price may be provided.
Fill out an online inquiry on our 'contact us' page.
Note: Please indicate the type of exam requested by your physician so that an accurate price may be provided.
What insurances do you accept?
We participate in most insurance plans, managed care programs, and accept workers compensation, PIP, and Letters of Protection. If you need help paying out-of-pocket costs, we offer cash discounts and payment plans for patients experiencing a demonstrated financial hardship.
What if you are not contracted with my personal health insurance plan?
Although we attempt to contract with all carriers, sometimes we are unable to reach an agreement. When applicable, we will accept your in-network benefits.
When accepting in-network benefits, does this include my co-pay and deductibles?
Yes, we will collect amounts equal to your in-network benefits and will notify your insurance plan accordingly. Deductibles and co-insurance must be paid at the time of the examination.
Do I need pre-authorization from my health care policy or plan?
Some plans do require pre-authorization before you receive healthcare services. Check with your insurance company to determine if this is necessary as you could be responsible for all charges if proper authorization or referrals are not obtained. Your insurance company can also answer any questions you may have about what is covered on your plan.
How does the insurance verification process work?
We contact your insurance provider and confirm your benefits along with providing notification that we will honor the co-insurance portion of your benefits.
Am I responsible for the patient portion reflected on my Explanation of Benefits (EOB) I receive from my insurance carrier?
This may not be an accurate reflection of your balance. You will receive a statement from us indicating a final amount.
Does Akumin have women's only clinics?
Yes, Akumin has 6 dedicated women's imaging clinics; 3 are located in South Florida and 3 are in Massachusetts.
Why is it a women's only center?
As women, our health can change constantly; from pregnancy, to menopause and age related bone loss. These changes usually require specific tests and a more detailed explanation of the findings and desired follow-ups. Our women’s only centers allow us to focus on conducting these exams and providing information to the patient in a stress-free and relaxed environment.
What types of exams do you offer at the women's only facilities?
Can my partner accompany me for my prenatal ultrasound appointment?
Expectant mothers that wish for their significant other to be in the exam room, need to call the clinic ahead of their scheduled appointment date.
Can my child wait in the lobby during my exam?
Children under the age of 10 are not allowed to be unsupervised in the lobby or waiting areas.
Will I receive a “lay letter report”?
With screening mammography, patients receive either a “normal lay letter”, which communicates benign findings, or a “recall lay letter” informing them of a potential abnormality requiring additional evaluation.
How often should patients receive a screening mammography?
Most insurance companies will pay for a screening mammogram every 366 days.
Can my PCP refer me for breast imaging?
Where can I find information on how Akumin is addressing COVID-19?
Akumin continues to monitor new information about COVID-19, and we are adapting our care practices to reflect the latest recommendations from the Centers for Disease Control (“CDC”), Department of Health (“DOH”), and other overseeing regulatory bodies that impact our business. To find the latest updates and view the steps we are taking to ensure we maintain a healthy environment for all, please visit our dedicated COVID-19 resources section.
Have there been changes to the center operating hours due to COVID-19?
Patients are encouraged to check our website prior to their appointment to confirm current facility status and scheduling. We want to assure our patients that we value their safety and are observing heightened precautions throughout this time.
If I'm worried about my risk of exposure to COVID-19, can I make changes to my appointment?
Subject to local public health orders intended to fight the novel coronavirus, some Akumin patients with scheduled screening studies may experience a deferral of their studies. Patients are encouraged to contact their Akumin center to confirm their appointment. We will respect and accommodate any patient’s request to defer their imaging procedures to a later date, particularly as it relates to any non-urgent imaging service.
Have additional COVID-19 safety measures have been implemented?
Akumin continues to follow CDC and state and local health department guidelines relating to infectious disease protocols. In high transmission areas, we may pre-screen individuals entering our facilities, limit the number of individuals in our clinics and apply other protocols to protect patients, personnel and the broader community.
Are you pre-screening patients for COVID-19 symptoms?
In our efforts to protect the community amidst the growing health concerns of the COVID-19 pandemic, we have implemented a screening process for patients when booking their imaging appointment. The screening interview questions will be used to make medically appropriate decisions regarding imaging services locations and urgency.
What are the COVID-19 guidelines for center visits?
Akumin has updated some of its processes to reduce the further spread of the coronavirus and to help keep our patients safe. To help you prepare for your appointment, please keep the following in mind. Patients should try to arrive 15 minutes prior to their appointment time to answer pre-screening questions. All patients must wear a mask. Patients must enter the facility alone unless they are a minor or have a disability that requires assistance. Patients must wash their hands (or use sanitizer) before and after leaving exam rooms and center buildings.
How many centers does Akumin have?
As of September 2021, Akumin owns and/or operates 170+ centers in 11 states.
Are Akumin's centers accredited?
Akumin is accredited by both The American College of Radiology (ACR) and The Centers for Medicare and Medicaid Services (CMS). This accreditation assures patients that their prescribed imaging test will meet the highest level of imaging quality and radiation safety. Visit our accreditation page to learn more.
How many radiologists does Akumin have?
Akumin works with a team of over 150 subspecialty and multi-specialty radiologists. This allows us to offer a level of diagnostic capabilities and medical knowledge that may not be available at independent imaging centers.
What radiology subspecialties does Akumin cover?
Akumin offers six areas of specialized services to cover a range of diseases and injuries, these cover Neurology, Musculoskeletal, Cardiac, Body, Women's imaging, and Oncology.
How do I contact management or a specific department at Akumin?
For a prompt response to any inquiries to our business we recommend you complete the Contact Us form. This form will allow you to reach the following departments: Billing, Insurance, Exam Related, Medical Records, Customer Service, Investor Relations, and Careers.
Is Akumin a publicly traded company?
Yes, Akumin is publicly traded on the NASDAQ and Toronto Stock Exchange under the symbol "AKU".
Which analysts cover Akumin?
To view a list of analysts covering Akumin please visit the analysts coverage page in the Investor Relations section of our website.
Where can I view Akumin's financial results?
Akumin's financial results can be found in the Investor Relations section of our website under the heading ‘Reports’.
Where can I view Akumin's governance documents?
Akumin's governance related documents can be found in the Investor Relations section of our website under the heading ‘Governance’.
Where can I view the latest news about Akumin?
You can visit Akumin's Newsroom for the latest updates and press releases. Members of the media interested in speaking with Akumin are asked to contact the communications department at email@example.com in advance of any interview opportunities.
How do I sign-up to receive news and updates from Akumin?
Akumin please submit your contact information using the Newsletter sign-up form located on the Akumin.com website footer.
Does Akumin have bilingual staff?
Akumin has bilingual (Spanish speaking) staff at many of its centers and within the scheduling department. Please contact your local center to confirm if they have bilingual team members on staff.
Does Akumin accept international patients?
Akumin is proud to offer exceptional imaging and diagnostic services for patients from the Caribbean/Bahamas. Our International Patient Program facilitates and coordinates visits to our South Florida locations, providing access to the highest quality of care without the worry of dealing with administrative details.
Does Akumin have a physicians portal?
Yes, Akumin offers a Physicians Portal that allows them to receive real-time information on their patients’ images, reports, and exam status.
Does Akumin have a patient portal?
Yes, Akumin offers a Patient Portal that allows patients to securely access their health care information, medical records, radiology images, and notes from their clinic visits.
How do I sign-up to access the patient portal?
You can sign-up to access the Akumin patient portal by visiting this link and completing the form fields with the required information in order to create a new account.
Is the Akumin website accessible to people with disabilities?
At Akumin, we're committed to making our products and services accessible to everyone, including people with disabilities. We follow the Web Content Accessibility Guidelines (WCAG) and use the Accessible Rich Internet Applications (ARIA) specification. If you are unable to access any part of the Akumin website, kindly email us directly at firstname.lastname@example.org or call us toll-free at 855-332-2390.