Beware of Phishing Scams
We want to make sure your personal and payment information stays safe. Cybercriminals are using convincing phishing attacks — fake emails, texts, and calls — and a variety of other scams to trick patients into paying a fraudulent medical bill or to obtain other sensitive types of information.
Cybercriminals continue to evolve their tactics, meaning patients must be constantly vigilant whenever sharing personal information online.
Please take a moment to protect yourself and your family:
- Be Skeptical: Never click on links in texts or emails that arrive unexpectedly or from unexpected numbers or email addresses, especially if they ask for sensitive personal or payment information.
- Double Check the Website Address: Scammers can make fake websites that look real (spoofing). Always check the full website address (URL) very closely before entering any sensitive information into a web portal. If you are asked to make a payment to Akumin, match the URL to one of our authorized sites.
Our Official & Secure Payment Websites
Akumin uses only two payment portals. Making payments on any other websites puts your information at risk.
- ImaginePay: https://pay.imaginepay.com/Patient/GetStarted(opens in new window)
- RoyalPay: https://royalsolutionsgroup.com/tinyurl(opens in new window)
If you get a suspicious message, please don’t click anything!
If you believe you’ve been a victim of a scam, please contact your bank immediately and then please alert Akumin directly at 954-449-1001.
Doxo.com
There’s an online bill pay website called Doxo.com. While it might seem like Doxo.com is directly connected to Akumin, it’s important to know that it’s a separate, third-party service that is not affiliated with or approved by Akumin. This means that using Doxo.com to pay your Akumin bill might not be the most advantageous option. Let’s explore why paying Akumin directly is the better choice.
- Avoid Extra Fees: Unlike paying directly through Akumin’s secure Payment Portals or following the instructions on your bill, Doxo.com charges additional fees for processing your payment. These unexpected charges can add up and eat into your budget.
- Potential Delays: Payments made through Doxo.com may take longer to reach Akumin, which could lead to late fees if not processed promptly. Akumin doesn’t have control over Doxo’s processing timelines, so your payment could be delayed even if you send it well in advance.
- Guaranteed Security and Faster Processing: When you use Akumin’s official channels, your payment is handled directly within our secure system. This ensures the fastest processing and the peace of mind of knowing your information is protected.
- Stay Alert for Scams: If you’re ever unsure about the best way to pay your Akumin bill, or if you receive a suspicious call or email claiming to be from Akumin, don’t hesitate to contact us directly. We’re happy to help and can verify the legitimacy of any communication.
By choosing Akumin’s secure and official payment methods, you can save money, avoid late fees, and guarantee a smooth and secure transaction.
The Federal Trade Commission (FTC) is taking action against Doxo, charging that the company uses misleading search ads to impersonate consumers’ billers and misleading consumers about fees.
Here is an example of how DOXO promotes its services by appearing to be affiliated with Akumin:
